Refund policy

Fortuna Botanique — Return & Refund Policy

At Fortuna Botanique, we take pride in offering artisan handmade silicone molds, digital guides, educational resources, templates, and printable products.

Please review our return and refund policy before purchasing.

1. Digital Products

All digital products, including PDF guides, tutorials, workbooks, templates, and printable downloads, are delivered electronically.

Due to the digital nature of these products, all digital sales are final and non-refundable once the digital content has been supplied or made available, except where required by applicable law.

We do not offer refunds for change of mind, accidental purchases, failure to read product descriptions, or dissatisfaction with digital content, except where required by law.

If you experience a technical issue accessing your purchase, please contact us so we can assist.

Digital products are licensed for personal or internal business use only, unless the individual listing expressly states otherwise. Redistribution, resale, sharing, reproduction, or repackaging of the digital files is prohibited.

2. Handmade Silicone Molds

Our silicone molds are individually handmade to order, carefully inspected, and designed for creative applications, including candle making, soap making, resin casting, and other compatible crafts.

Because our molds are handmade to order, we generally do not accept returns or exchanges for change of mind, incorrect selections, or buyer preference, except where required by applicable law.

Handmade molds may include intentional slit lines, detailed demolding structures, and minor cosmetic variations that do not affect their intended function.

Results may vary depending on materials, mixing techniques, temperatures, curing methods, wax formulations, and user experience.

Customers are responsible for determining material compatibility and following appropriate preparation, curing, and demolding procedures.

Damage resulting from improper use, incompatible materials, overheating, incorrect curing methods, or improper demolding is not considered a manufacturing defect.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect our products before shipment.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.

Include your order number, photographs of the product and packaging, and a description of the issue.

We will review the concern and offer an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable consumer protection laws.

Nothing in this policy limits any statutory rights or remedies available to customers.

4. Order Cancellations

Because silicone molds are handmade to order, cancellation requests must be submitted before production begins. We cannot guarantee cancellation once production has started.

Digital orders generally cannot be canceled once the purchased files have been supplied or made available, except where required by law.

5. Return Shipping

Any return authorized by Fortuna Botanique must be approved before the product is sent back.

If a return is required because of a verified product defect or our fulfillment error, we will provide appropriate return instructions and address applicable shipping costs in accordance with the law.

Please do not send products back without contacting us first.

6. Customer Support

For questions about your order, digital downloads, product compatibility, or refund eligibility, please contact:

Fortuna Botanique

Email: yanascandlebar@gmail.com

Website: www.FortunaBotanique.com

We appreciate your support of our independent creative business.

Last updated: October 13, 2026